RGB Mobile Case Manager™

Facilitating Remote, Real-Time Interaction Between Mobile Devices and IBM ECM/FileNet

Whether in the field, at the scene, or on the move, RGB’s new Mobile Case Manager™ enables employees to complete their business wherever it takes them. As a powerful extension of IBM ECM, this innovative and easy-to-use remote content and process management solution allows desk work to be completed on the go from any web-enabled mobile device.


Mobile Case Manager™ creates an efficient, adaptable wireless mobile office where employees can access relevant company files, process paperwork, and manage work loading real-time from anywhere. Imagine being able to initiate an accident or damage claim, review medical records, conduct real estate inspections, and approve an invoice from anywhere at any time using a mobile device. Additionally, integrating Mobile Case Manager™ seamlessly solves the “first mile” problem by significantly decreasing the costly delay between remote data gathering and transferring into an IBM ECM system.

Benefits of Integrating Mobile Case Manager™
Integrate RGB’s Mobile Case Manager™ into your business processes and enjoy the following benefits:

  • Maximize efficiency by mobilizing various data gathering and approval processes
  • Enable quality decision-making by providing constant access to relevant content
  • Enhance customer service with instantaneous response time
  • Reduce processing costs and increase productivity

No matter the industry, integrating Mobile Case Manager™ will provide IBM ECM customers with a “head start” that accelerates time to value in defining and implementing effective mobile case management solutions. Mobile Case Manager™ is an add-on service for existing IBM ECM & BPM and Case Manager customers, and is fully scalable providing customizable applications to meet a company’s needs across a wide variety of industries.

Testimonials

  • "We had a 15-year old FileNet workflow application that needed upgrading to the latest generation of ECM technology. Everything needed to change - user interfaces, databases, document authoring and capture, application integration, batch processes, reporting, etc. We called upon RGB to provide a turnkey solution because of their proven ability to bridge the gap between legacy FileNet software and the P8 generation of products. RGB designed a system and devised a phased approach to development and deployment that minimized our risk and enabled our staff to assimilate the new system with no interruption to our business. The new system delivers greater efficiency and provides a framework for easily extending our business process to external participants and stakeholders."

    Andrew Virzi,  Assistant Controller Los Angeles Department of Water and Power
  • "RGB provided the mentoring and expertise we needed to develop an award-winning customer service workflow application. RGB became an integral part of our team, involved in every facet of the project from design and development to training and project management. The most impressive aspect of our experience with RGB was their high level of commitment to our success."

    Robert R. Hill,  Assistant Executive Officer Los Angeles County Employees Retirement Association
  • "As a provider of document capture and conversion services, ImageScan frequently partners with RGB to extend the usefulness of our customers' documents and elevate their business productivity. RGB's in depth knowledge of FileNet tools and services, their long history of success with several clients, and our shared commitment to quality have made RGB one of our most valued partners."

    Basker Krishnan,  President ImageScan, Inc.
  • "In one short year, RGB 's leadership and expertise has taken the Image Document Management team to an advanced level of product and system knowledge. The new P8 Imaging environment enables the agency to attain our goal of a paperless case and expand the FileNet capabilities throughout the Departments. Even under tight deadlines and agency constraints RGB led the team to get the job done in a timely fashion."

    Dorothy Smith,  Chief Information Officer County of Santa Clara - Social Services Agency
  • "RGB's technical expertise and direction with the rest of the technical group was excellent. The problem was rectified and all projects were implemented on schedule. We were very impressed with RGB and would certainly use them again in the future."

    Henry DeLange,  Galantis Project Manager Bank of Montreal