Managed Services

Delivering a Full Range of Robust, Scalable and Cost-Effective ECM & ACM Solutions

As a leading full-service consulting company specializing in Enterprise Content Management (ECM) and Advanced Case Management (ACM), RGB Projects successfully applies decades of collective experience and proven project methodology to create and implement solutions that resolve mission critical issues, enhance productivity, improve competitive advantage, and maximize best business practices while cutting operating costs. We are dedicated to building synergistic, long-term partnerships with our clients, and our consistent commitment to collaboration, communication, and innovation ensures that they achieve achieve as well as surpass their objectives.

 

Project Methodology
RGB’s proven methodology, which has been effective in delivering both large and small scale projects on time and on budget while minimizing risk, involves the following key action steps:

  • Business Needs and Process Analysis: Through a series of interviews and working sessions, we collaborate with clients to fully understand and evaluate their specific business requirements, objectives, processes, expectations, concerns, and related issues. We also guide clients through the capabilities and features of content management systems and various workflow technologies.
  • Strategic Solution Design: Based on the needs and process analysis, we will develop a solution that best meets clients’ particular business, strategic and financial requirements. Additionally, we will also introduce relevant process improvements in content management and workflow systems that will enhance efficiency and reduce operating costs.
  • Definition of Scope: The system’s visual design, features and operation are reflected in a comprehensive document called a Statement of Work. The project’s scope, deliverables and schedule are clearly defined and finalized with client approval.
  • Staff Augmentation: During the design and installation phase, we partner with clients’ existing IT staff as well as provide external staffing resources to meet their specific development needs and budget.
  • Implementation, Systems Testing and End-User Training: Throughout all phases of development, testing and training, we assist clients and their IT staff in maintaining the operational stability of the system as well as preparing them for a successful transition to full operational and administrative responsibility.
  • Long-Term Planning: Beyond successful integration, we support clients’ business objectives, including identifying and recommending system modifications and enhancements, to ensure long-term success.

 

Full-Spectrum Services and Solutions
RGB offers the following range of customized and cost-effective solutions and services:

 

Turnkey Solutions
RGB develops end-to-end integrated ECM & Advanced Case Management solutions to meet an organization’s specific business needs. Our successful end-user focused methodology includes business needs and process analysis, design, development, and implementation. We also provide IT staff augmentation and training services to help minimize risk and ensure complete and long-term success.

 

Executive Project Management
Our proven project management methodology is based on industry best practices and many years experience designing and implementing content management and workflow systems for diverse clients across a wide range of industries, including financial services, government, insurance, healthcare, energy and utilities, and travel and transportation. We effectively balance managing risk and change with facilitating collaboration between strategy, operations and IT to meet business goals and project milestones on time and within budget.

 

Compliance Planning
RGB can help navigate the process of managing regulatory compliance standards through a comprehensive compliance assessment and planning procedure. Our recommendations can help ensure that an organization’s ECM & Advanced Case Management technology solutions meet current compliance requirements.

 

System Integration and Testing
Our team of expert ECM specialists and engineers leverage decades of experience successfully integrating the IBM ECM platform into existing systems. In partnering with an organization’s IT team, we are able to integrate diverse third party or home-grown components into highly-scalable ECM and Advanced Case Management solutions while ensuring optimal performance and reliability.

 

Change Management and Project Rescue
RGB team members have extensive experience helping clients address a full range of complex challenges that may arise mid-project. Our expertise allows us to efficiently assess project risks, requirements and resources during any project phase and create effective strategies for quickly getting the project back on track.

 

End-User Training and Documentation Support
Our highly skilled team of ECM and Advanced Case Management specialists provide support, training and documentation throughout the development, implementation and testing phases. Our goal is to maintain optimal functional performance while expediting the knowledge transfer process in order for your organization and IT staff to become operationally self-sufficient.

 

Testimonials

  • "We had a 15-year old FileNet workflow application that needed upgrading to the latest generation of ECM technology. Everything needed to change - user interfaces, databases, document authoring and capture, application integration, batch processes, reporting, etc. We called upon RGB to provide a turnkey solution because of their proven ability to bridge the gap between legacy FileNet software and the P8 generation of products. RGB designed a system and devised a phased approach to development and deployment that minimized our risk and enabled our staff to assimilate the new system with no interruption to our business. The new system delivers greater efficiency and provides a framework for easily extending our business process to external participants and stakeholders."

    Andrew Virzi,  Assistant Controller Los Angeles Department of Water and Power
  • "RGB provided the mentoring and expertise we needed to develop an award-winning customer service workflow application. RGB became an integral part of our team, involved in every facet of the project from design and development to training and project management. The most impressive aspect of our experience with RGB was their high level of commitment to our success."

    Robert R. Hill,  Assistant Executive Officer Los Angeles County Employees Retirement Association
  • "As a provider of document capture and conversion services, ImageScan frequently partners with RGB to extend the usefulness of our customers' documents and elevate their business productivity. RGB's in depth knowledge of FileNet tools and services, their long history of success with several clients, and our shared commitment to quality have made RGB one of our most valued partners."

    Basker Krishnan,  President ImageScan, Inc.
  • "In one short year, RGB 's leadership and expertise has taken the Image Document Management team to an advanced level of product and system knowledge. The new P8 Imaging environment enables the agency to attain our goal of a paperless case and expand the FileNet capabilities throughout the Departments. Even under tight deadlines and agency constraints RGB led the team to get the job done in a timely fashion."

    Dorothy Smith,  Chief Information Officer County of Santa Clara - Social Services Agency
  • "RGB's technical expertise and direction with the rest of the technical group was excellent. The problem was rectified and all projects were implemented on schedule. We were very impressed with RGB and would certainly use them again in the future."

    Henry DeLange,  Galantis Project Manager Bank of Montreal