ECM System Administration Services

RGB offers a variety of services related ECM system administration, which often proves extremely burdensome to manage. These managed administration services fall into three main categories: user based, content management and system operations.

User Related Services

  • User provisioning: This ensures that those who need to use the system are actually formally provided with credentials, and if they leave the company, or no longer need access, the credentials are formally removed.
  • License management: No customer should be paying money for licenses for people that are no longer using the system.

 

Content Management Related Services

  • Content cataloging: We provide a full taxonomy of the content document types managed by the system. Oftentimes the customer will not have a full grasp of all the types of documents or content that resides within their repository.
  •  Document management: RGB will formalize the content in the repository, and depending on the client’s industry, will ensure certain regulations are adhered to in order to ensure that certain types of documents are retained for a specified time period and then properly archived or destroyed in a consistent, verifiable manner that will stand up in court.

 

Operational Related Services

  • Backup/Restore: Every company is different, and has windows during which backups and restores can be provided. We provide planning services for business continuity to make sure that operations can continue without interruption.
  • Continuity planning: Each company is different, having certain windows during which backups and restores can be provided. We provide business planning services to make sure that operations can continue without interruption.
  • System backups: We ensure that backups are performed and verified as required by the customer.
  • Defining Requirements: Given that every company is unique and has different needs and scenarios, our consultants help each customer define their true requirements.

Contact us to learn more about our full line of managed ECM administration services.

Testimonials

  • "We had a 15-year old FileNet workflow application that needed upgrading to the latest generation of ECM technology. Everything needed to change - user interfaces, databases, document authoring and capture, application integration, batch processes, reporting, etc. We called upon RGB to provide a turnkey solution because of their proven ability to bridge the gap between legacy FileNet software and the P8 generation of products. RGB designed a system and devised a phased approach to development and deployment that minimized our risk and enabled our staff to assimilate the new system with no interruption to our business. The new system delivers greater efficiency and provides a framework for easily extending our business process to external participants and stakeholders."

    Andrew Virzi,  Assistant Controller Los Angeles Department of Water and Power
  • "RGB provided the mentoring and expertise we needed to develop an award-winning customer service workflow application. RGB became an integral part of our team, involved in every facet of the project from design and development to training and project management. The most impressive aspect of our experience with RGB was their high level of commitment to our success."

    Robert R. Hill,  Assistant Executive Officer Los Angeles County Employees Retirement Association
  • "As a provider of document capture and conversion services, ImageScan frequently partners with RGB to extend the usefulness of our customers' documents and elevate their business productivity. RGB's in depth knowledge of FileNet tools and services, their long history of success with several clients, and our shared commitment to quality have made RGB one of our most valued partners."

    Basker Krishnan,  President ImageScan, Inc.
  • "In one short year, RGB 's leadership and expertise has taken the Image Document Management team to an advanced level of product and system knowledge. The new P8 Imaging environment enables the agency to attain our goal of a paperless case and expand the FileNet capabilities throughout the Departments. Even under tight deadlines and agency constraints RGB led the team to get the job done in a timely fashion."

    Dorothy Smith,  Chief Information Officer County of Santa Clara - Social Services Agency
  • "RGB's technical expertise and direction with the rest of the technical group was excellent. The problem was rectified and all projects were implemented on schedule. We were very impressed with RGB and would certainly use them again in the future."

    Henry DeLange,  Galantis Project Manager Bank of Montreal