24 x 7 x 365 Comprehensive ECM Monitoring & Alert Services

RGB provides a single point of contact complete with a dedicated support team for comprehensive end-to-end monitoring of ECM across any geography.

Benefits of Managed Monitoring Services
Our monitoring and alert related services offer the following benefits:

  • Constant 24 x 7 x 365 coverage: We constantly monitor your ECM system and the network in order to ensure maximal operation and stability.
  • Proactive approach: In monitoring the ECM system and the network, we take a proactive approach to anticipating and identifying potential issues before they become problems.
  • Alerts: If an issue is identified, we send an immediate alert to the concerned parties and, if appropriate, remotely perform the required steps to resolve the issue.
  • Troubleshooting issues: We troubleshoot a host of issues, including the more common ones related to disk capacity, log files growing too large, or hung processes.

Contact us to learn how our monitoring and alert services can prevent and resolve issues while enhancing performance.

Testimonials

  • "We had a 15-year old FileNet workflow application that needed upgrading to the latest generation of ECM technology. Everything needed to change - user interfaces, databases, document authoring and capture, application integration, batch processes, reporting, etc. We called upon RGB to provide a turnkey solution because of their proven ability to bridge the gap between legacy FileNet software and the P8 generation of products. RGB designed a system and devised a phased approach to development and deployment that minimized our risk and enabled our staff to assimilate the new system with no interruption to our business. The new system delivers greater efficiency and provides a framework for easily extending our business process to external participants and stakeholders."

    Andrew Virzi,  Assistant Controller Los Angeles Department of Water and Power
  • "RGB provided the mentoring and expertise we needed to develop an award-winning customer service workflow application. RGB became an integral part of our team, involved in every facet of the project from design and development to training and project management. The most impressive aspect of our experience with RGB was their high level of commitment to our success."

    Robert R. Hill,  Assistant Executive Officer Los Angeles County Employees Retirement Association
  • "As a provider of document capture and conversion services, ImageScan frequently partners with RGB to extend the usefulness of our customers' documents and elevate their business productivity. RGB's in depth knowledge of FileNet tools and services, their long history of success with several clients, and our shared commitment to quality have made RGB one of our most valued partners."

    Basker Krishnan,  President ImageScan, Inc.
  • "In one short year, RGB 's leadership and expertise has taken the Image Document Management team to an advanced level of product and system knowledge. The new P8 Imaging environment enables the agency to attain our goal of a paperless case and expand the FileNet capabilities throughout the Departments. Even under tight deadlines and agency constraints RGB led the team to get the job done in a timely fashion."

    Dorothy Smith,  Chief Information Officer County of Santa Clara - Social Services Agency
  • "RGB's technical expertise and direction with the rest of the technical group was excellent. The problem was rectified and all projects were implemented on schedule. We were very impressed with RGB and would certainly use them again in the future."

    Henry DeLange,  Galantis Project Manager Bank of Montreal