FileNet Management Services / ECM Managed Services Overview

Schedule a Free “Best Practices” Assessment of Your FileNet P8 / Image Services Environment

In direct response to rapidly evolving technology, marketplace trends and our clients’ growing needs, RGB Projects has expanded its business model to offer comprehensive ECM managed services. Our clients are reexamining their decisions to provide ECM support services internally and instead leverage a managed service provider like RGB to be more efficient and cost-effective.

IBM FileNet Management Services

Regardless of industry, organizations everywhere are facing the same issues around how best to keep their systems up and performing optimally, while IT budgets are shrinking. To solve these critical challenges, RGB brings deep knowledge, skills and expertise to augment existing support services for IBM FileNet customers.

 

ECM as a Service

Beyond FileNet, many growing companies are in need of a Content Management solution and can benefit from implementing a hosted SaaS offering. RGB will serve as a trusted advisor in designing and deploying a robust cloud based ECM system to satisfy your information lifecycle and compliance requirements.

 

Benefits of Managed Services

The many benefits of using RGB’s full range of managed services include:

  • Consistent and comprehensive remote and on-premise support of IBM FileNet
  • Minimize network downtime and lost productivity
  • Maximize uptime and optimize performance
  • Access to RGB’s decades of ECM expertise across engineering, compliance, security, planning, product support, licensing, and more
  • Reduce costs through combining ECM administrative, support and monitoring roles under one services agreement
  • Predictable budget based on monthly rate plan for most services
  • Provide visibility of incidents, tickets serviced and any significant alerts through captured metrics
  • Advise new customers on best practices of SaaS-based ECM offerings

 
Shifting Toward a Managed Services Model
In the age of cloud computing, traditional approaches to system installation, administration and operations have proven to become prohibitively expensive, leading organizations to evolve toward a managed services model. Managed services enables companies to effectively outsource the maintenance and support of IT systems to external service providers, and empowers them to redeploy in-house IT resources to work on higher value objectives. As a result, companies benefit from increased system uptime, reduced labor costs, and expanded levels of service through leveraging the diverse and tenured experience of the managed service provider’s technical resources.

 

Contact us to schedule a review of your current FileNet or ECM environment and let us provide you with a quote for managed services that meets your company’s business objectives.

Testimonials

  • "We had a 15-year old FileNet workflow application that needed upgrading to the latest generation of ECM technology. Everything needed to change - user interfaces, databases, document authoring and capture, application integration, batch processes, reporting, etc. We called upon RGB to provide a turnkey solution because of their proven ability to bridge the gap between legacy FileNet software and the P8 generation of products. RGB designed a system and devised a phased approach to development and deployment that minimized our risk and enabled our staff to assimilate the new system with no interruption to our business. The new system delivers greater efficiency and provides a framework for easily extending our business process to external participants and stakeholders."

    Andrew Virzi,  Assistant Controller Los Angeles Department of Water and Power
  • "RGB provided the mentoring and expertise we needed to develop an award-winning customer service workflow application. RGB became an integral part of our team, involved in every facet of the project from design and development to training and project management. The most impressive aspect of our experience with RGB was their high level of commitment to our success."

    Robert R. Hill,  Assistant Executive Officer Los Angeles County Employees Retirement Association
  • "As a provider of document capture and conversion services, ImageScan frequently partners with RGB to extend the usefulness of our customers' documents and elevate their business productivity. RGB's in depth knowledge of FileNet tools and services, their long history of success with several clients, and our shared commitment to quality have made RGB one of our most valued partners."

    Basker Krishnan,  President ImageScan, Inc.
  • "In one short year, RGB 's leadership and expertise has taken the Image Document Management team to an advanced level of product and system knowledge. The new P8 Imaging environment enables the agency to attain our goal of a paperless case and expand the FileNet capabilities throughout the Departments. Even under tight deadlines and agency constraints RGB led the team to get the job done in a timely fashion."

    Dorothy Smith,  Chief Information Officer County of Santa Clara - Social Services Agency
  • "RGB's technical expertise and direction with the rest of the technical group was excellent. The problem was rectified and all projects were implemented on schedule. We were very impressed with RGB and would certainly use them again in the future."

    Henry DeLange,  Galantis Project Manager Bank of Montreal